MANAGED SERVICES OUTSOURCING WITH RMA GROUP


We at RMA Group offer a single established point of support for your outsourced services, be it accounting services or IT infrastructure management. Our core competencies are founded on industry-proven best practices that ensure fast and efficient turnaround time for information, queries and requests.

ISO & OHSAH CERTIFIED MANAGED SERVICES


PAYROLL SERVICES

RMA has developed a comprehensive payroll system and to handle all aspects of payroll processing.

Our payroll processing services include:

  • Managing the employees’ statutory contributions and taxes
  • Maintaining the payroll file of each employee
  • Computing and reimbursing claims
  • Providing pay slips
  • Processing increments and bonuses
  • Providing payroll reports for our client’s review.

Customer filling out an electronic customer satisfaction survey.

SURVEY SERVICES

We at RMA Group provide effective consumer and business-to-business surveying services in formats which allow you to make quick and accurate decisions.

Our surveying services:

  • Face-to-face surveys
  • Telephone surveys
  • Intercept surveys
  • Web surveys
  • Customer satisfaction
  • Mystery shopping
  • Loyalty and feedback surveys.

CONTACT SERVICES

We provide a highly comprehensive contact service that is the very heart of customer relationship management.

Our services encompass:

  • Call centre outsourcing
  • Case and email management
  • Mailroom services.

WHY OUTSOURCE WITH RMA GROUP?


INDUSTRY AND DOMAIN EXPERTISE

Our certified professionals have deep cross-industry and domain specific expertise around various facets of accounting, finance and IT functions with a proven track record with some of the leading fortune 500 companies.

IT AND SUPPORT CAPABILITIES

We guarantee high system uptime, quick helpdesk response times and resolution targets. With proactive monitoring systems and alerts, we swiftly resolve problems with our fast and responsive services.

CUSTOMER SATISFACTION-DRIVEN CUSTOMER SERVICE

Our dedicated customer service agents at RMA Group can quickly resolve your customers' queries with the highest level of service quality. Furthermore, add value to your brand by maximising revenue and overall client satisfaction.

SPEAK TO RMA GROUP ABOUT YOUR BPO NEEDS

To discuss how our services can help your business, don’t hesitate to get in touch. You can contact us online or call us, leave us a message and we’ll get back to you ASAP.

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