REDUCE LABOUR COSTS AND IMPROVE TURNAROUND TIME

Project Name: Data Entry and Mail Processing
Client: Local Multinational Banking and Financial Services Corporation

Singapore’s largest multinational banking and financial services corporation needed to outsource one of their business process (Transaction Processing) and concentrate on their core values and services.

Through our partner in the logistic and printing industry, we were awarded the outsourced process. We took over the outsourced transaction processing service for the bank’s Credit Card, Account Services and Remittance processing units.

We were in charge of infrastructure (servers, workstations, network), enforced financial security policies, logistic to manpower outsourcing and management.

Digitization solutions were also setup to provide value add to the traditional manual data entry where forms are scanned and data are recognized into the system automatically. Thus reducing cost, manpower and increasing the efficiency of the whole business process.

THE CHALLENGE

  • Singapore’s largest multinational banking and financial services corporation needed to outsource their data entry services on their Credit Card, Account Services and Remittance departments
  • Monthly processing of over 150K of applications, forms and mail handling
  • To achieve 99.9% on accuracy, completion and timeliness

THE STRATEGY

  • RMA together with its partner, Singpost took over the infrastructure, maintenance, support, manpower and legacy technology on the data entry services.
  • Revolutionized the traditional way of data entry by introducing advanced scanning technology and letting the system does the data entry.
  • RMA together with Singpost management team restructured the existing data entry team and streamlined the internal processes to elevate the whole unit’s efficiency and productivity.

BENEFITS

  • Took over the whole business process in less than a month with minimum disruption
  • Through scanning, advanced recognition engine and workflow automation software, we are able to streamline manual data entry task and process more forms at minimal error rate
  • Achieved 99.9% on accuracy, completion and timeliness requirement and fulfilled all SLA
  • Our Clients are able to provide an inexpensive way of marketing to boost sales at the convenience of their customers